Money Refund Policy
To claim a refund, kindly support it with related documents/ reports
In normal cases, any report comparisons beyond 7 days will not be considered.
In the case of chronic diseases, an exception can be made up to 15 days, only after approval from our Quality team.
In the case of Thyroid, TSH values can vary due to various factors like time of sample collection and fasting status. Only significant variations in TSH levels will be considered.
Any variation in Lipid profile will not be considered.
In the case of any discrepancy in test results, a free re-sample will be collected and send to 2 partner labs. 1 sample will be sent to our partner lab and another to a standard lab. If a variation is found in the results, we will refund the entire test amount.
Our quality team reserves the right to make the final decision.